Return and Exchange Policy​

Welcome to learn about the return and exchange policy of htnlgss.com! We are always committed to providing you with high-quality products and services. If you are not satisfied with the purchased products, you can apply for return and exchange according to the following policy, so that you can shop without worries. ​

Return and Exchange Conditions​

Time limit: You can apply for return and exchange within 30 days from the date you sign for the goods. It will not be processed after the deadline. Please pay attention to the time and apply in time. ​

Product status: The returned goods must be kept in a new, unused, complete tag, and will not affect the secondary sale. Accessories and gifts (if any) must be returned together. If the goods are stained, damaged by human factors, washed or the trademark is removed, they will not be accepted for return and exchange. ​

Return and Exchange Process​

Initiate an application: Please log in to your htnlgss.com account, find the product you need to return or exchange in "My Order", click the "Apply for Return and Exchange" button, fill in the reason for return and exchange, select the return and exchange method and other information according to the prompts on the page, and submit the application.​

Review confirmation: We will review your application within 1-2 working days and notify you of the review result by email or SMS. If the review is passed, you will receive the return address and relevant instructions; if the review is not passed, we will also inform you of the specific reasons. ​

Returning the goods: Please use a reliable courier to return the goods to the return address: Room 407, No. 1608, Bingmasi Road, Yuyao City, Zhejiang Province. To ensure the safe delivery of the goods and easy tracking, please keep the courier documents and fill in the courier number, logistics information, etc. on the return application page of the website after returning. ​

Acceptance processing: After we receive the returned goods, we will inspect and accept them within 3-5 working days. If the goods meet the return and exchange conditions, we will process a refund or exchange for you according to your application. ​

Refund instructions​

Refund method: The refund will be returned to your payment account, such as credit card, PayPal, etc. The specific arrival time varies according to the progress of the payment institution, usually completed within 3-7 working days, please wait patiently. ​

Refund amount: The refund amount is the actual amount you paid for the goods (excluding shipping costs, because this store is free of shipping). If the order uses coupons, promotions, etc., the refund amount will be calculated according to the actual payment ratio. ​

Replacement instructions​

If you apply for a replacement, we will arrange for re-delivery as soon as possible after acceptance. If the product is out of stock, we will contact you in time to negotiate a solution. ​

The return shipping fee generated by the replacement will be borne by us, and you do not need to pay additional fees. ​

Special instructions​

Customized products, intimate clothing (such as underwear, socks, etc.), opened cosmetics, etc., due to the special nature of the products, if there is no quality problem, do not support return and exchange. The specific product return and exchange policy is subject to the product details page. ​

If there is a quality problem with the product, please provide clear photos or videos as proof when applying for a return and exchange, and we will give priority to it and bear the return shipping fee.​

Contact Us​

If you encounter any problems during the return or exchange process, or have any questions about the return and exchange policy, please feel free to contact our 24-hour online customer service:​

Customer service email: service@htnlgss.com​

Customer service phone: 18603868079​

Thank you for choosing htnlgss.com. We will do our best to solve your problems and provide satisfactory after-sales service!